Call us today on: 01353 661222

MARTIN & MORTIMER LIMITED COVID-19 POLICY

Respecting your Health and the health of others

Our work revolves around inspecting homes.  Inevitably, we encounter homeowners, their family and friends and other members of the public, on a daily basis.  We are mindful of concerns regarding Covid-19 and would like to reassure you that we are committed to the health and safety of everyone we encounter.

What precautions have we implemented?

We have now switched to a home-based working arrangement along with a Covid secure office.  In the current environment, and until further notice, all our office meetings are now held online.  This means there is now no risk of virus spread within our organisation.

Subject to availability, all our surveyors carry masks, hand sanitisers, gloves as well as hand soap and towels which will be used immediately prior to and following departure from your home.

We currently have an empty house policy (where at all possible) otherwise observance of the 2 metre social distancing rule is requested, at all times.

In the event that a member of our team (or someone they live with) displays symptoms of Covid-19, they will self-isolate, as described in the latest advice.

In the event that an appointment has been made to inspect a home, and prior to the inspection, if the surveyor displays potential Covid-19 symptoms, we will cancel the appointment.  Every attempt will be made to rearrange the inspection by another surveyor for the same time or for the nearest available slot.  In such circumstances, a delay in the process is likely to arise.

We would like to cause as little inconvenience as possible to occupants of the properties we inspect whilst also ensuring that we do all we can to protect all parties from our Covid-19 protocols.

If possible and practical, and in order to protect both the occupants and the surveyor as well as the wider public, we would request that:

  • Ideally no one is present during the inspection, but that someone remains contactable through their mobile or their agent in case there are questions we would like to ask about the property

OR

  • The occupant stays in a room separate from the surveyor for the duration of the inspection, and at other times a distance of at least 3 metres is maintained.

We also request that you ensure that you leave all internal doors open, curtains open and wipe clean the handles of external doors.  Please allow access to hand washing facilities, where possible.

If you have any questions or concerns, please do call 01353 661222.  Thank you for your assistance and we wish everyone good health in these challenging times.

The policy as outlined above has been based upon RICS recommendations on physical inspections for the purpose of residential valuations and the Government guidance for professionals working on other people’s homes.

Finally, our requests:

Prior to our inspection, we kindly request a response to the following questions put to occupants of the homes we are instructed to inspect, regardless of whether the person will be present during the inspection:

Questions 1

Are you or any of the occupants in an ‘at risk category’ as outlined by the government?

(All and any responses will be treated with full respect of Data Protection Legislation).

Question 2

Are you or any of the occupants in your household symptomatic?

Question 3

Have you or anyone in the household tested positive for Covid-19?

Question 4

Have you or anyone in your household been self-isolating in accordance with government and RICS guidelines?

Question 5

Do you consent to our surveyor undertaking the required inspection on the basis of adherence to our health and safety procedures being followed – as set out above?

Signed by the homeowner or person authorised to sign for the freeholder/tenants...

Dated

Address

Further questions we would kindly request your assistance with:

Where is the gas meter located?

Where is the cold water storage tank located (if applicable)?

Where is the stopcock located?

Where is the hot water cylinder located (if applicable)?

Where is the boiler located?

Are there any inaccessible areas?

N.B. We kindly request that you either scan/photograph and email these signed/completed pages to admin@martinandmortimer.co.uk or post to Martin and Mortimer Limited, Bedford House, 26a St Mary’s Street, Ely, Cambridgeshire, CB7 4ES. We must receive your response to this questionnaire prior to undertaking the survey.

Head Office and Central Contact Centre

Bedford House, 26A St Mary's Street, Ely, Cambridgeshire, CB7 4ES

During the Coronavirus period please call us on 01353 661222

Mark Duckworth
MRAC, C. BUILD E MCABE, CSTDB, MFPWS, AssocRICS RICS Registered Valuer

Mark undertakes detailed building surveys and valuations on a range of property types including period buildings, which incorporates knowledge of building pathology (damp & Timber defects). Mark also undertakes party wall work across East Anglia and London where basements are often a significant feature. Other work includes boundary reports, together with general mediation and negotiation skills, where disputes have arisen.

Marks particular approach combines a clear appreciation of not only the technical aspects of a building but also an appreciation for his client's particular criteria/requirements (concerning a particular building).

Mark regards the use of various soft skills (e.g. listening and communicating) to be highly important in addition to using technical understanding and competence.

Stephen D Scott-Fawcett
MA (Cantab), FRICS, DipHI, RICS Registered Valuer

Stephen graduated from Cambridge University and became an Associate of the RICS in 1978. He joined Martin and Mortimer in 1987 and became a partner a year later. Stephen predominantly undertakes Building Surveys and Valuations on both residential and commercial properties. Stephen also provides expert witness reports prior to litigation.

Stephen now works for Martin and Mortimer as a Senior Consultant which allows him time to pursue other areas of interest.

Martin Jung
BSc (Hons), MRICS, RICS Registered Valuer

Martin joined the firm in 2016 having previously run his own very successful residential surveying and valuation practice for more than 20 years. Martin graduated from Leicester Polytechnic (now De Montford University) in 1990 and qualified as a member of the Royal Institution of Chartered Surveyors (MRICS) in 1993.

Martin has extensive experience in the field of residential surveying and valuations; he now undertakes most of the RICS Home Buyer Reports and residential valuations. Martin also assists Mark with the day-to-day running of operations within the office.

Lucy Shalev
CSTDB, MFPWS, DEA

Lucy joined Martin and Mortimer in early 2016 but prior to this had been in the property industry for 8 years in various roles. As a qualified CSTDB Damp and Timber Surveyor, Lucy undertakes much of our work in this area.

Lucy also specialises in party wall matters and is a member of the Faculty of Party Wall Surveyors. She is currently studying towards achieving full membership of the Royal Institution of Chartered Surveyors.